What is a pickup location?
Pickup Locations are simply places where we meet you with your order. Common locations are parking lots.
How do pickup days work?
Arrive at the pickup location at your scheduled time. We will greet you. Provide the name on your order, and you’re all set.
What should I bring on pickup day?
We don’t require anything at this time. Your order comes in a bag all ready for you.
How is my order packaged?
All meat items come individually packaged and frozen. We will always pack your items in bags for your convenience.
How do I add to my current order?
You can simply login anytime before your upcoming deadline and add to an existing order. Deadlines are usually 2-3 days before the pickup, so we have time to pack your order.
What payment methods are accepted?
We accept all major credit/debit cards or the exact amount of your packed order in cash or check. If you entered a card when you created your account, I would charge that if you choose “Credit card” during the checkout process.
If you choose “Pay at Pickup,” then you’ll have to look for the email saying “Your Order is Packed” for your final amount. Please make checks out to Drover Hill Farm.
Is there a delivery fee?
No, not for any of the existing locations
Can a friend pick-up my order?
Yes, just be sure you give them payment or have an active card on file within your account.
When are the order deadlines?
Most order deadlines are 2-3 days prior to the delivery date. See Pickup locations on the main menu.
Order totals are estimated because they are not weighed until we pack them. We don’t charge your card until it has been packed. Please look for the packed email with your adjusted order.
Payment is required at pickup or an active card on file.
We do NOT have the ability to swipe cards at a pickup location.
Cancelations & missed pickups
Be sure to mark your calendars for your order pickup date and precise scheduled pickup time. As of now, we don’t charge a re-packing fee. Just know our time is valuable and we appreciate you picking up your order on your pickup day. If you can’t make it please try to give us a 24-hour heads up. We’re super easy-going and know life has emergencies. Just call if you can’t make it so we aren’t waiting for you. Thank you!